If you forgot your password, please follow below steps:

1) Click "I forgot my password” as indicated in the page. You will be presented with a page resembling the one below. Type your email address and select the way you wish to get your password (by email or by secret question).

2)  If you select "get by email”, enter your registered email address and click “continue”. Your password will be emailed to the designated email address promptly.

3)  If you select  “get by secret question”, you will be prompted with your secret question. Answer it correctly and you will be presented with the right page to be following. TIP: If you're not sure where the problem is, please test logging in a different computer or try different browsers. If all of these didn’t work, please email us at support@pandamimi.com.

Click the “newsletter” navigation of the first page and enter your email address to join the newsletter! To unsubscribe, just have to delete the emblem before the “General Newsletter”.

Unfortunately, you cannot cancel your user account on our website by yourself. Please contact us at support@pandamimi.com. Once your account is cancelled, you cannot use the same email address to login any more.

You can create an account by clicking the" Register". Enter your First name, Last Name, desired Email Address and Password. You will open an account successfully and sign up as a member of Pandamimi.com. Once you submit your information, the next step is to personalize your account and you'll receive a confirmed email. Please follow the instruction in the email and confirm your account information.

If it cannot work, it might be a problem caused by Pandamimi.com system maintenance – just wait 30 minutes and try again.

To manage your account information, please log into Pandamimi.com and visit your control panel at “My Account”. You can modify your personal information as you wish.

Of course, you can. Please login to your account and visit your control panel at “My Account”.  Then you can change the shipping address on your own.

You can view your past orders and current orders by logging in to your account. Click the "Order Status" to check all your orders after you logging in.

Certainly, we store any information you enter on our website or give us in any other ways. You can choose not to provide certain information, but you might not be able to use many of our features if you do so.

We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shipping for you, improving our store features, and communicating with you. We are very respectful to thank you for your trust and we can assure you that all your personal information will be kept completely confidential. We won't release your information to other people for any other commercial profit.

When you go to the checkout page, the forth step will give an input box for you to input the Gift Vouchers/Discount Coupons code. Just input the code you have and you will be benefited accordingly.

It's quite easy! (1) Browse through the site and find the item you wish to purchase. (2) From the product page, select the product attributes you'd like to buy if there are options for you to choose. Click on the "Add to Cart" button. This will add the product to your "Shopping Cart" and show you the contents of your cart. You can click "Checkout" to place your order or "Continue Shopping" to add the products to your cart and keep shopping for more. (3) Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. Complete each of the order forms including shipping address, billing address, shipping method and payment method, and then confirm your order. You'll receive an order confirmed email promptly. When your order has shipped, you also will receive a final email stating.

The preferred payment method on pandamimi.com is PayPal as it is safe and easy to use. When you are in the checkout process, after your order confirmation on the fifth steps, click the “Continue” button which will lead you to the PayPal login page, then you can finish the payment of your order on the PayPal.

 

1：PayPal In most instances, we recommend you to use PayPal, as it is the easiest and safest method of secure online payment. Through PayPal, you can pay from your PayPal account balance, or you can add a credit or debit card to your account securely, to make payment form. Please find more information regarding PayPal and their available options by visiting Http://www.paypal.com where you can also register for a free account. 2：RBS worldpay It accepts credit and debit cards and easy to operate. Please visit http://www.rbsworldpay.com/ for more details 3：Western Union or Bank Transfer If you wish to pay us by Western Union or Bank Transfer, please contact us before you pay, as these options do not appear by default when Checkout. Kindly Notes: If you plan to place an order that exceeds USD 1500, please contact us in advance. You will also be required to pay via Bank Transfer for our consideration of the commercial risk.

That depends. Please contact us in the first time, and we will check the orders’ status which you want to combine

If all of the orders have not yet been shipped, certainly, we can combine them for you. And the additional delivery cost, if available, will be refund back to you within 7 working days;

If any of the orders have already been shipped, sorry to inform you that they can't be combined but have to place another new order.

It will be better if your billing address is the same as your shipping address since it is easy for address authentication, however, it will be OK if they are different as we can audit your information for you.

During the first checkout process, you are required to fulfill the shipping address, this is the exact address that we will ship your order to. Therefore, you are supposed to double check in order to make sure it is the correct one which is important for the successful delivery of your parcel.

The mail you sent to our Customer Service Centre is supposed to get a reply within 24 hours(except Saturday and Sunday). if no response, please help to check your spam folder. It may be a good idea to add to support@pandamimi.com your contacts, so your incoming emails are not blocked automatically by mail system. During holiday times, please find our leave notice on our website. Your e-mail will be processed once we resume normal work, really appreciate your kindly patience.

If you aren't able to find your order confirmation email with the order number, go to the Order Status page to pick up your order information. You can distinguish the order from its content by clicking “ More” bottom. If you're unable to pick up your order, email us at support@pandamimi.com and let us know the email address you used to place the order and we can locate the order number for you.  

It depends on the status of your order, if your order is new and has not been paid, just cancel your order and place a new one by yourself; If the payment of the order is completed, please contact us at support@pandamimi.com ASAP and offer us the detailed information about the products which you want to add, we will suspend the shipment for you and add the item to your order accordingly once we receive your payment of the added item.

Yes, you are required an account to place an order. And it is very simple to open an account.

Yes, in order to express our thankfulness to our customers’ support to Pandamimmi.com as well as to promote some best sellers, we are pleased to offer some free shipping service for some products which will be illustrated clearly in the product information. The qualifying items of free shipping will be shipped via Register Air Mail.
 

We will make promotion according to different Festival period such as Christmas and New Year, please pay attention to the news on our website then you will have the good chance for purchase. Or you can contact us at support@pandamimi.com before your payment if the amount of your order is big enough. And we can consider offering some discount to you accordingly.

If you have not received your order, here are some information to help you find your order.

First, check your order information to make sure it was shipped to the correct address. Determine the expected delivery time for your order and if it's past the time frame given, see below.

Air Mail or Register Air Mail: This shipping method can take up to 6-15 working days to deliver a shipment. Shipments can be delayed at country borders, customs, or other destinations along the way. If you don't receive your order after 45 working days, check with your local postal and customs offices to see if they are holding your order and email us if they're unable to find it.

Courier service (EMS, DHL): Check the tracking number issued when the order was placed. If your tracking number has not updated in several days or if it shows the order was delivered, but you did not receive it, email us and we'll start an investigation with courier service provider. If the tracking hasn't updated in several days, but the last update is regarding "CUSTOMS" or "CLEARANCE", your order is being held at the customs office.

If you did not receive a shipping notification email, you can contact us at support@pandamimi.com to query your order information. Be sure to provide your order number. Sometimes, it is because of  the mail system that fails to send the email to you.  

It depends on the status of the order you want to cancel, if you have not paid for it, you can cancel on our website by yourself. Just go to your control panel at “My account" to cancel it. Once your payment is completed, please contact us at the first time via support@pandamimi.com. we can help to cancel if no shipment is arranged at that time.  

Normally, an "order pending" notification email will be sent by our mail system automatically if you have placed the order successfully, however, sometimes it may fail due to the system's error. In this circumstance , please contact us at  support@pandamimi.com so that we can figure it out for you.

We are offering two kinds of currencies on our website which are USD and EUR, you can change the currencies by click the icon bottom on the top right side of the page.

We don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal plus shipping cost.

HOWEVER, in most countries, you have to pay taxes on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes. In some countries the rules are often applied differently in different places, and sometimes rather arbitrarily.
 

Unfortunately if an item is sold out, it's not currently available for sale. Please purchase this item several days later or you can contact us at support@pandamimi.com and we will try our best to get the new supply for you ASAP.  

Unfortunately, currently we do not accept orders by phone, fax or e-mail. All orders should be placed via our website.

If your order includes other in-stock items, you may take advantage of the Split Shipment option to receive in-stock items as soon as possiable. Otherwise, all items in your order will be shipped to you together after the release of the pre-order items.    

For pre-order items, we will charge your money firstly and then arrange the shipment as soon as it is released. However, we can’t promise to ship the product on the exact released date for the unknown reason from our supplier.

Important Note: Pre-order item information is for reference only and is subject to change. If stock is insufficient, the pre-orders will be fulfilled on first come first served basis

It will be better if your billing address is the same as your shipping address since it is easy for address authentication, however, it will be OK if they are different as we can audit your information for you.

We offer the following shipping options:
- Hong Kong Air Mail
- Hong Kong Registered Air Mail
- DHL
- EMS

Cost vary based on shipping address, item weight and the shipping method you chosen. To calculate the shipping cost, simply add the items you wish to order to your cart and proceed to the second page of the shipping step. In this step, you'll see how much it will cost you to ship with all available shipping methods without having to place an order.

If you received a shipping confirmation email, your order has been shipped from our warehouse. Once your order is processed, the estimated delivery time depends on the shipping method you choose:

- Hong Kong Air Mail (6-15 business days)

- Hong Kong Registered Air Mail (6-15 business days)

- EMS (4-8 business days)

- DHL (3-5 business days)

Delay may occur caused by the customs clearance process or weather condition in transit which are out of our control. The time frames listed above only apply to the estimated time it will take to arrive from the date it was shipped. Please check the processing time estimated in your email confirmation to calculate when your order will ship.

 

In most cases, that means your order was just shipped. Tracking numbers can take up to 24-48 hours to be updated.

You may suffer tariffs or taxes on imported goods before they arrive. When ordering from Pandamimi, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to overseas countries may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

Yes, all items on Pandamimi.com can be shipped from Hong Kong or Shenzhen to every parts of the world.  

Please double check your order receipt to ensure that you did in fact order all the items you required. If it is there, but missing from the package or parcel, please advise us which item you didn't receive and will help to check at whether mis-packed and arrange the redelivery for the missing item after our investigation.

If a particular item did in fact go missing during the delivery, kindly use the tracking number we sent you to contact your local DHL or Post Office about the loss within 3 days. At the same time, please send us a scanned copy of the document to help us get a refund from DHL or Post Office. As long as we receive a refund from them, we will arrange a re-shipment for the missing goods or issue a refund to you.

 

According to the policy of DHL, if your shipping address is classified as a remote area, you are entitled to pay the surcharge (USD 31.00) for remote area delivery. If above surcharge can not be bored by your end. 1. Please help to advise us if the shipping method can be shifted from DHL to other courier or air mail etc. 2. Or provide us another shipping address but which must be ensured that the new one is not covered as a DHL remote area! This link can be used to check whether your address is a DHL remote area: http://remoteareas.dhl.com/jsp/first.jsp  

You are able to track your shipment depending on the shipping method. The tracking number will be included in the shipment notification email. If you have the tracking number, you can track your shipment at:

For Hong Kong Register Air Mail:

http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

For EMS:

http://www.singpost.com/ra/ra_article_status.asp

For DHL:

http://www.dhl.com/en/express/tracking.html

However, no tracking number is available for Hong Kong Air Mail to track its status.

Sorry, we do NOT offer discounts for bulk shipments. However, the more items in an order, the less the shipping charge will be per item.

 

We know that we need to follow their rules and fill out all customs forms properly by marking the package correctly and including the value of the items. If we don't fill out the forms this way, we risk having the shipment returned to us or being prohibited from shipping to that country. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.

Rest assured that we will do our best to help you with import regulations.

If you have special instructions for the waybill and invoice declaration on your orders, you need to tell us these instructions every time you order (using the online checkout comments box). One such example is instructing us to declare the value below a certain value. However, if something unexpected happens about your order because of the low declaration you requested, we shall NOT be responsible for it.

 
 

The answer is NO, NOT ALWAYS, because your order value may be much higher than this and declaring that low value would not be feasible.
Provided the value of your order / type/ quantity of the items is suitable for a declaration under $50, we will do our best to help you with this.
However, if something unexpected happens about your order because of the low declaration you requested, we shall NOT be responsible for it.
If you need advice about whether a particular declared value is deemed possible, before you pay, you can check out an order and contact us with your order number. We will then look at the contents of your order and your country and assess what declared value is sensible.

 

 No. When you order multiple items together, your total shipping cost will certainly increase. However, the shipping cost of per item will decrease. You will be shown a total shipping cost that includes any applicable reductions. For certain items, due to significant shipping discounts already offered, the shipping will be added cumulatively, unless multiple items are purchased. Your shipping charge is always as per the website.

 

In order to protect the unpredictable loss of our customers' orders, pandamimi.com launched "one dollar insurance project". This insurance policy will cover the loss / damage occurred from the below situations by providing a refund or re-shipping to the order: 1. Package lost during transit. 2. Any item damaged or lost during transit. 3. Any item or parcel is detained by customs. Note that we would like you understand that we can not control what happen including the above situations occurred after the goods was picked up by our shipping service provider for delivery. It is NOT our obligation to cover to any kind of possible loss from the above situations. Therefore, would like to suggest you to buy this insurance so that you can get compensations as refund or redelivery if you suffer any kinds of the above situations.

Kindly Reminder: Please check the following points before signing on the receiving receipt: * the parcel is in good condition * the seal is complete * no evidence of cutting or breakage

The parcel might have been opened before you receive it if you find any of the points mentioned above. If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery because it will be much more difficult to pursue a claim later if you accept delivery and sign for the goods.

Or if you accidently sign for the package which has the mentioned points and then find the bad situation after the courier staff's leave, please keep the out package and take its photos as well as the damaged inner items as the evidence for compensation from the carrier. Any this kind of bad situation, please contact us at support@pandamimi.com ASAP so that we can give our help in time.

Yes, we can deliver orders to PO BOX addresses. But you need to choose Air Mail or Register Air Mail as the shipping method, except courier, such as DHL, EMS, etc.

 

Our customers in Brazil have informed us that companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices. If you want us to ship your order to Brazil, please make sure you give us the correct "CNPJ" or "CPF" number, so the package can go through customs smoothly.

Any items that qualify for free shipping will be shipped via Register Air Mail, with tracking number available.

We have two warehouses – Shenzhen and Hong Kong, your order will be shipped from one of these two warehouses.

Pandamimi operates a return policy that is valid for 45 days from the delivery date.

1. All video games may be returned for refund or exchange within 45 days from the delivery date. As long as the package of video game is opened, it will not be qualified for a return. We do NOT accept the following video game returns:

- Video game that has already been opened or played

- Video game that exceeds 45 days from the delivery date

- Video game that has a broken package

- Video game that was at error ordered by yourself (game version, game system, platform, etc.)

2. As long as the game console is delivered, we shall never accept any kind of return.

3. All game accessories can be opened for inspection purpose and may be returned for refund, replacement or repair within 45 days from the delivery date (the valid time for repair depends on the item’s warranty, usually more than 45 days). We do NOT accept the following game accessory returns:

- Game accessory that has been damaged or scratched

- Game accessory that exceeds 45 days from the delivery date

- Game accessory that was ordered at error by yourself

- Game accessory which blister packaging (if available) is opened

If we receive a returned item that does not meet the above return criteria, we will not be responsible for the return postage you paid and we have the right to refuse to re-send the returned item to you. We would re-send the returned item to you only when you pay a postage for the re-delivery.

When you get a return authorization from us, we’ll email you the detailed address for your return.

Yes. You have to get an authorization before returning an item. Pandamimi reserves the right to refuse any return without a return authorization.

 

Sorry, Pandamimi will not be liable for the return shipping cost you paid. We will only pay the re-delivery cost (if you'd like a replacement or repair) after the test for a returned item.

 

We accept the following return procedures:

1. Submit a return request to us

Before returning any item, please firstly get into contact with our Customer Service Department by providing as extended return reasons as possible. We can be reached at support@pandamimi.com.

2. Get a return authorization from us

This is very important, you can continue the return procedures only with our return authorization. When you get a return authorization from us, we’ll email you the details on how and where to send your return. Also, we’ll ask whether you would like a refund, replacement or repair. Please kindly note that, Pandamimi reserves the right to refuse any return without a return authorization.

3. Arrange the package of your return and send out

You should pack your return securely because we’ll not be responsible for any damage or loss that occurs during the return transit.

4. We test the returned item

Every returned item will be tested by Pandamimi’s independent test center. After the receipt of your return, the test process will be completed within 3 working days. If your return qualifies for a refund, replacement or repair, you’ll be notified shortly by email or phone.

5. You get a refund, replacement or repair

We shall arrange the refund, replacement or repair within 7 business days after the test of your return is processed.

After the receipt of a returned item, it will take 3-5 days for us to process (test your return and issue a refund). We promise that the refund will reach your PayPal account within 7 working days.

Sorry, we don’t accept a local repair and will not be responsible for the repairing cost you have paid. Customers are supposed to ask for a return authorization from us and return it for fix.

Of course you can. Please contact us at support@pandamimi.com to get an return authorization within 7 working days after receiving and ruturn it accordingly (we’ll liable for both postages).  When we have received and processed the item you return, we’ll shortly issue a refund or re-deliver the exact item to you.

All items on Pandamimi.com will be conducted quality inspection before delivery. If you carefully inspect the item you received and find that it is defective, you can ask for a return request. After getting a clear return authorization, you may return the item for a refund (we’re only be liable for the re-delivery postage).

If you may provide specific and detailed information to prove that the item you received is not as described on Pandamimi.com, you can contact us at support@pandamimi.com and ask for a return request. After getting a clear return authorization, you may return the item for a refund (we’re liable for both postages).

Of course, as long as the unwanted item you returned is unopened/unused, we can issue a refund to you after the receipt of your return within 7 days, with 20% restocking fee deducted from the refund amount (you’re liable for the returning cost).

Pandamimi’s independent test center will test every returned item. If the returned item is tested to be a defective one, we shall shortly arrange a refund, but not a full refund, with the shipping cost of your order being deducted, and you're liable for the returning postage.

All the video games that Pandamimi.com carries fall into the following four classifications:

NTSC-U/C - compatible with US & Canadian video game systems.

NTSC-J - compatible with Japanese, Asian & Korean video game systems.

PAL - compatible with European & Australian video game systems.

No Region Protection (also known as Region Free) - compatible with ALL video game systems regardless of region. All PS3, PSP and DS games are region free. For example, a Japanese PS3 game can be played on a UK PS3.

This is not the time until you receive the item(s) you ordered, instead, it's the estimated lead time until item(s) is delivered.

Pre-order
This video game has not yet been released. This pre-order service provides a best way for you to receive the to-be-release video games at the earliest possible time.

In stock, usually ships within 24 hours
This product is now in stock and available for immediate delivery.

Usually ships within 48 hours
This item is not in stock, however we have placed an order with our suppliers. It will take no more than 48 hours for this item to arrive at our warehouse. Please rest assured that the item(s) you ordered will be delivered within 2 working days.

Usually ships within 3-7 days

Usually ships within 5-15 days

Back ordered, ships once restocked

Out of stock
This item is unavailable at the market, we apologize that you can NOT order this item right now.

The items that Pandamimi.com carries usually cover a warranty of 6 months. However, due to different product supplies from our suppliers, some products' warranties differ, some longer than 6 months, some only several days. Rest assured that all the special warranties will be clearly stated in the relevant product descriptions.

We care about the game ratings because it's very important for parents to get necessary information to evaluate a video game before making a purchasing decision.

For US Version Games:
ESRB (Entertainment Software Rating Board)
Early Childhood    suitable for gamers ages 3 and up
Everyone    suitable for gamers ages 6 and up
Everyone 10+    suitable for gamers ages 10 and up
Teen    suitable for ages gamers 13 and up
Mature    suitable for gamers ages 17 and up
Adults Only    suitable only for gamers ages 18 and up
Rating Pending    have been submitted to the ESRB and are awaiting final rating

For Japanese Version Games:
CERO (Computer Entertainment Rating Organization)
CERO - A    suitable for gamers of all ages
CERO - B    suitable for gamers ages 12 and up
CERO - C    suitable for gamers ages 15 and up
CERO - D    suitable for gamers ages 17 and up
CERO - Z    suitable only for gamers ages 18 and up 
CERO - Rating Pending    have not yet been rated

For Asian Version Games:
No game rating

All prices at Pandamimi.com are in Euro and US dollars. For your shopping convenience, you may choose your preference currency any time you want.

Please kindly note:

As long as an item is added to your shopping cart, the exact item price (the value you'll pay) will keep unchanged, no matter its price decrease or increases after adding.

When you continue to complete the payment of a pending order, the item price will be the same as its previous price, no matter its price decrease or increases.