Returns & Refunds

1.What is the Returns & Refunds policy of Pandamimi?

Pandamimi operates a return policy that is valid for 45 days from the delivery date.

1. All video games may be returned for refund or exchange within 45 days from the delivery date. As long as the package of video game is opened, it will not be qualified for a return. We do NOT accept the following video game returns:

- Video game that has already been opened or played

- Video game that exceeds 45 days from the delivery date

- Video game that has a broken package

- Video game that was at error ordered by yourself (game version, game system, platform, etc.)

2. As long as the game console is delivered, we shall never accept any kind of return.

3. All game accessories can be opened for inspection purpose and may be returned for refund, replacement or repair within 45 days from the delivery date (the valid time for repair depends on the item’s warranty, usually more than 45 days). We do NOT accept the following game accessory returns:

- Game accessory that has been damaged or scratched

- Game accessory that exceeds 45 days from the delivery date

- Game accessory that was ordered at error by yourself

- Game accessory which blister packaging (if available) is opened

If we receive a returned item that does not meet the above return criteria, we will not be responsible for the return postage you paid and we have the right to refuse to re-send the returned item to you. We would re-send the returned item to you only when you pay a postage for the re-delivery.

2.What address should I send my return to?

When you get a return authorization from us, we’ll email you the detailed address for your return.

3.Do I have to get an authorization if I want to return an item?

Yes. You have to get an authorization before returning an item. Pandamimi reserves the right to refuse any return without a return authorization.

 

4.Does Pandamimi pay the return shipping cost for defective merchandise?

Sorry, Pandamimi will not be liable for the return shipping cost you paid. We will only pay the re-delivery cost (if you'd like a replacement or repair) after the test for a returned item.

 

5.I want to return an item. What should I do?

 

We accept the following return procedures:

1. Submit a return request to us

Before returning any item, please firstly get into contact with our Customer Service Department by providing as extended return reasons as possible. We can be reached at support@pandamimi.com.

2. Get a return authorization from us

This is very important, you can continue the return procedures only with our return authorization. When you get a return authorization from us, we’ll email you the details on how and where to send your return. Also, we’ll ask whether you would like a refund, replacement or repair. Please kindly note that, Pandamimi reserves the right to refuse any return without a return authorization.

3. Arrange the package of your return and send out

You should pack your return securely because we’ll not be responsible for any damage or loss that occurs during the return transit.

4. We test the returned item

 Every returned item will be tested by Pandamimi’s independent test center. After the receipt of your return, the test process will be completed within 3 working days. If your return qualifies for a refund, replacement or repair, you’ll be notified shortly by email or phone.

5. You get a refund, replacement or repair

We shall arrange the refund, replacement or repair within 7 business days after the test of your return is processed.

 

 

6.Approximately how long will it take a refund to appear on my PayPal account?

After the receipt of a returned item, it will take 3-5 days for us to process (test your return and issue a refund). We promise that the refund will reach your PayPal account within 7 working days.

 

7.Can I fix the defective products at my local instead of returning to you and you refund me for compensation?

Sorry, we don’t accept a local repair and will not be responsible for the repairing cost you have paid. Customers are supposed to ask for a return authorization from us and return it for fix.

8.You have shipped wrong items to me, can I return it for a replacement?

Of course you can. Please contact us at support@pandamimi.com to get an return authorization within 7 working days after receiving and ruturn it accordingly (we’ll liable for both postages).  When we have received and processed the item you return, we’ll shortly issue a refund or re-deliver the exact item to you.

9.The item I received is defective. Can I return it for a refund?

All items on Pandamimi.com will be conducted quality inspection before delivery. If you carefully inspect the item you received and find that it is defective, you can ask for a return request. After getting a clear return authorization, you may return the item for a refund (we’re only be liable for the re-delivery postage).

10.The item I received is not as described on your website. Can I return it for a refund?

If you may provide specific and detailed information to prove that the item you received is not as described on Pandamimi.com, you can contact us at support@pandamimi.com and ask for a return request. After getting a clear return authorization, you may return the item for a refund (we’re liable for both postages).

11.I received an unwanted item, can I return it for a refund?

Of course, as long as the unwanted item you returned is unopened/unused, we can issue a refund to you after the receipt of your return within 7 days, with 20% restocking fee deducted from the refund amount (you’re liable for the returning cost).

12.Can I get a full refund if my returned item is tested to be defective by Pandamimi?

Pandamimi’s independent test center will test every returned item. If the returned item is tested to be a defective one, we shall shortly arrange a refund, but not a full refund, with the shipping cost of your order being deducted, and you're liable for the returning postage.